Returns & Exchanges

At CandyStore, we want your sweet treats to arrive in perfect condition. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged or incorrect upon arrival.

Return Process

• 1.
  Inspect Your Order

  Please check your candy delivery immediately upon receipt to ensure everything is fresh and correct.

• 2.
  Contact Support

  If there is an issue, email our team within 48 hours of delivery with your order number and photos of the damaged goods.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization code or confirm your eligibility for a refund.

• 4.
  Process Refund

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.